Guide: Så lyckas du med insourcing av kundservice

kontaktcenter Kundservice blir inte automatiskt bättre bara för att du flyttar hem funktionen. Du måste också räkna med ökade kostnader. Det säger kundserviceexperten Stephan Johansson.

Guide: Så lyckas du med insourcing av kundservice

Det finns många olika modeller för att bygga upp ett kontaktcenter. Man kan ha en helt intern kundserviceavdelning eller så har man valt outsourcing, där man ingått avtal med ett partnerföretag som sköter den dagliga hanteringen av alla kundärenden.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Det finns också ett antal hybridlösningar, exempelvis så kallad overflow, där ärenden skickas vidare till en extern partner när inte de interna resurserna riktigt räcker till. Man kan också samarbeta med ett bemanningsföretag som kan skjuta till extra resurser vid de tillfällen det behövs.

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7MKsJfmSXS5cfi+wfLxFWL30cnzd5iSgtxF/c/YdJJdL8vCFI7aDTljsl8TflDCNyugqshMnxOWzXNSUCRjv5HLlgjG1q5qe+JR+YT9tvss2nOuWkc6d3d74NqAGw9bxdW7kTaKTRZteo2o7amGcNn2Lj+iRkU0xkH9tTOAy0B+PZcls9HafZIYL20b5/EvlNv9cFvRr8wFp9eW/A0WzuzQGSu+n+ZSk+PtiZ952h6ANRX3MznTGWoX1UPtA8w7XVcesCQ4yCEcZjXDCCSUJNBWspBWUlPkBr7ttZX2GIe90CgeCnKf11W3lWyZIJQGn9IPRfagbEschNAIHNQyp6aRz/1QTi6pyte/hjS2HCjm9n4uBM46auMqLEsldq8ldOrbEPa/hANkvxJDGS+Ut0qPipgSvAAxXo0Xtr6Z8+vZ16W1kTdOJPkwbNNFIOVL3mzbxWZOdrcEe0aaAiaJouJA1y122mIVIaireWI3cVr1KDoKZPfA/0PK9kJu0LJzm7NnVPT2GQ16L6pxQUITDbgVJqo27lP84LPsH5iENVUre9uoKaiDA4UNYRUP3VzgLBivm2aTkEoKZc+NtcQS7HyYzecbyFn4eU4LVuQiIEW51b5ZytsMc+/DJK8yE7v/uOaPGk5V2WtpEOvp8ORjoel8pGh5a0YtEXQHDdxVojNt3Ls1PDnGE/lrK5EPpyJ/QinRWt89A5RUKzN6J5SormwAM/eXrSfKYLGxbdZrdLd5whT7TC3EaK8CcuTYSwc76U3gTsBnU0vmB7i2FYYzkK4O3ovuLzBGgU5gJFWfFhXWb1j/W9C5S2qtwMHMt/2ACz6i1dL65gZku/7HKzBBnadsNxWzEq3q821qRC8Vh/TQLnNcaks8wBH4SbpgLyAGzBvGaK/oV/wCH022zGT5+b6LbZ8FD/pOay2RvOE4YAluoqM4zA824gaD/DXGHGCEvdQYMRF23AuLUY8jwYmlPajyMqlbqS0yGYmakEbQu2Nvf5ZAvUd0A6nFdUwamEkAEahNdmb91w18p2x5q5RA63B11wzmWrGpORA8Odkj9HXK4uZDB7gbbpJDL/LENmymJ49u1zAecmQ6D29qq0AWFKZUo2/fzer4IqXewGYno9aTGLFmQ1tbHqqRtI9uyblhbBqDzbx1OGt9gV8zPbO4/gcwTEQD09YQyDzgvUjGgGAzhL897PkydR0zojDOJvNOVCp6Po74mnra68XUZsPubg6cCldwzL5++P6STtrTJXWoFVU8+iJsqIWwcoUGkhI6Qc8K8P1w56HheG9ufh0S86u34ZOQCqgZ6So7vTxkSdQXSo5/ObjV2oCJQ1ygXrlGmO3ml2HlqEXQ0Cn02OdNJGNT1fVqKjnX4YhuerygUwR2TXe507QQ/MQwvMmI3zbnAgOlNgVhkuXo6Z79Cr1Yy8lcHYb74l5hFfEc/YfJO3a1WIpzX2EB4Be0fz+r1Hjg3jM58klEgOxkkLJB/iiR3l8t3V97/10oKrjZ7NkLSjt34h29aDQH4E4jHrH2ba06AAc2uMz7Xhh3hYQpn44L5yEDV2ldp/HViru2sLevhF74qScJ2TU2AG9DBKwwkzdvPpiwz4ZIy1SYoyMne4CwrfLLEKM1oFLKj9hgoaPqliXgC59n0iT0kPyZVq00GiMyRgdv+iXOelRGhHUmNzq2kjHgASxRbiq6/mE+RPj1RNBd1k3PeKMhbzVe0eIYSPteKbc/VWB3f9pE2q7+hUG2zxPWcPjKOQnB6tZ0pOYsjzAvrpL7/xzwk5uDJC03j4DG3MP6dXbH2YzxORVZ2v5iI6i/VIrjW5An1BoVmzcFTjOPJcCgbFyQhdC/16TJJyHamsSfH42/yVrpbTQ/mX2d5OsFCsrtFLiWEzIAa0AuELbLBNgVbv8M+QKdt5TFBaV4IZnGzyRCrQx/HVQ3X24ZYMiJEa7jDNMoUt63jZ7+f02iYxO8AaoAr7keAP30RwnLns0c1Wmg2GJn0SeFZ8fMkUVejWDQSPxsXjdne2T9WeoZkUEqtdq7WO286P41ZEE7yybHDUpgza39M9RcvJhr9UytxvhfsgRiWkjlX5tlAioOcyqdpwEazSZVEfa9IVE3FVYZeUJ3Dblu8vc2xP+9yg36JOUDD0ML1JKOyQ1Rbg0r1zJpxP1de0hPGjY8HwKc7SJF6cn+45Eyhckl7ty0gwq8eQmySopx6DZcUpMCVUIbwEC4ZwU8TuOvdGwRH/rL37yYCEGGnK0yLr7PJ1d9PUfIn/igMPSLG/A73QBnJjYXG2YT7tLZSFA6wy45cfn3SulONejBN9WUF7AEmlLHSyB1hXGgNIhO2EflZOjyi4kArf5kOwbOM4DbC3XrP8010qISU3In5j++wiCs/qT2slmhAfa5/leqt61+cp49nG1+u5BfSD0FdW5RMdwbmAPtf3cP/LqjRyZ+dwYkQTQ5DeVhlb6G4XLHvGckN64Ww/5uH2CgRxpeUkQxIS0esoo0UzB881LGB4jM1ns/0OZlChCe/3E47K2fctimEw+9nWltnl3nOo4hvRwl4G1fSdcsC2nqZMNBU4+z72I8RnjGq+Yimy/cC9qe++Q6G4TnyM0MhldLBOh3rHzWCkYYE0FBrumsScAdYKDbb2RXUi1TKqw2vquva0hiQRb68VVOO4QJCenU2usWa7ZvcKlGBuBHdV9vEpbtFRGojzu7tCkzRU+ugYzsLVzIK1Qlf6L1Vv5o/KzyNkyAXdebP9uhNZZsSS9JY1sJc+2cxE746OhOWY7b7bAI7vkCFua/kwVxpMKb/T2UUOBIs17pFxnWmIba2TaxUC/WEJZVjn+oI6Hx/+Rr1t/Ex0KeSAhqWQWkYKDAXS/bCNcqqohoegPDRELnZdVFNIa20wjjLQtDtW0HUUYMp+dR3QKuGJzzt1R1KMHUm6tfa3FCcIrjs5evWwQFoBjWtfL52B9IVDQAPkoFmqT5aH5YwpNZBPwanQYLAKkUDhIll0tvPy781MP2dFF/fqJczJq7247Wa1i5hC62eMU3ADlVdrN3+wuKcuWM0Lji5nzsusdwLwiPJ2EghZKG39l4s058m7nVGXbtgYlF3syY2EjAgj4S/cmRgfPaMkLlWiaYXw8j17IdOoM2vucMEyqMVbl6DEDOUZKDmDkD32IZMvt292RxFXBVvsV/qtp4jDzqbDHKh/BSxGFsh/3vv086sQeKbmrpXfqUHgjwi+8E71SIElABlh2dhbkTbcgnEjND5VP040TOaBY1zG0RPiZUZAjiPHvP9c5nUw8SpE/6LYem10yma5XaekSb7OgTUCSD1yFK2YaxG4/ki0dN5QQiIwHZMXPCdP49+TpeTNa6fZq/9ZzKGeyJk6Dbi4Xlr7UAzd2LtHvwFDiYgWdMpy8BFZX6aXlo0Xt/N+0w731CXczQ53iXDYR3SqizsadxEUt3Zyu+JRk9o4zIz8YPxtXyADqB+JB8xjJn1c+Koj0zz2HKsv8FAD/jHGXB539S03Q1xRoEPqwhWPsuxVPEklyTi/nc+IQ3/BzNBXpldQtECBebVheeBiivyBYzyNMrq4uzAwJzxVzACGJk05VT3gvKRy0baga9tSb+0rfHxUgvEKonmm2vxM/6lNWVh2t9oQIgTPrWWqBVf8gG7wTd0m+ZV68Da/WaHNp102KqKOucr05y1L62wD2RIwnKM37pT5yJoAmnWJlr78nL5mAnZUoNFhBPaJLMTCS+fsbWmiqdAIDX2fBNgR14fCj7gH3SFzvvYcDznjHGx7oNY9ojPDCIhfT32kjTiDDGT7AIcYtAjqm9m8lF4lgAbkVG4HfNFallAwIrC2fanY9U4zTvNpIoBwTW8LYhlxeb3e083d3uO3BPP2FD/+U10nZ+JevH8GcughtsjWcgzluqNIOKXQA5fOeIE+iR7mE4do7Lx+MRdgZZ/s/2/vQXox+qZv8LEieRQdMqG/8PUQQegNtxXpSdwVqa1sw59T8Gjh7RFjyzO6DDUmVtdYtxwCBc6Pz74NRVuZkkHEe8ZkUWaxuNzVO50/bGlf1aSmAtKXkxhWm+ltMvCS3jmIMOb2SduBWICP6SVRZoi3ZNPaNmM9BusMWrCPfhlXEj/9NNWCtQ8JV4ZJnrDz3IPDdBkG8S/oPztwgbEacxVmL5aisx4L39ylp9OEiDyb78w7ilNwUoJVfWHJDwXCQg19G4hraITi35pAOJXkc+IkHspNijRTD0Rm1+3As6ZHkkfC3+axuLT8zgkfisdsFn9/9wZMdkta6/YKlyZzuWQdNfKniEliMJm4Zid3XzIdRvI/rX1c9xxKaiVc60ja4Z2jXSPnt9lYgn2Kn7XsV4pq/yxfgvuBIQLwpW9kw7dvNnAAW22pRduSVjl3KHtE1hPLBMmfPF5Aba4EjplskrKcWFy3DUrnoKsGsk+OXVw/3k/jRQy8ggjUKL95Fygw1Wm+i5l+1EdiLW6jl1HS6Tsdmd4fscBkkiAeg/dqH0JC3iM2SeNJb83FKsSvOkunAu0a4xympQe62RwRuR0egF0K6mAKg+g/df+/5ko3SbIfpSYa1Ofd9RgqhKO4C25onqJWdh1WtachoLcsopnNTXZ9nps6N+afv3Qu2N566ZxbdlG9ya/aIKJ974ThQweP+ojkXjtYdUMBVI7p+NZmUkpe7838uza1W5JFxby5tdof2zWaAIe/v/nxXtvhhqbXBBXCAMpGuyHen4t3I9n9qVv8hQI7OmcnZ5txOkD5VQ7wC+ROyM5/TYsnihodUj/9lMbpealZMcomkghKNtFD5qCHGSt12Y1YLUpFEe5MtbEgMVagkTXWkZz9w737pq3DvdZmsjnnRuhYvYh1ctaznuMlmTm8sUg5GD4zgcRss9LBnSWq1QvnwP3madXxSe8iIjS/bKFfjjJ70PcmXpkuDiyklX3CkerELEV5Nlp3ruPEBlRSAKYie9dtFWLlKBUjalmU8RCHGcUZMQzoEWXbK8r7jl4/x8Wu63nLXDs6+gwuK545k7EcQECR16ooFQRdJj7Pw+u+Z/bQBaTB2uFP5fry10PnowEBohyGGOSKPSXIzrbeR521fxSNaSVrvKVQyq7QXx7LH20L4RWEwpzhG7Ms7uuzBVREHOZxp6oa2+BCFbMx2vYwRfsHlB2bj2SDGcl2aJiA/b/HL9+eI6KqyLN/sLZO/5gBzVad20GXAD+SVyhszSgme+l34CxTIjQQ2MZjxFoEHf1nnKjmyXbiy14PxLV0k/dDcQ/q0tI3CVoDofDYiyAtiwbs27GgUGvHZKeMKs5X5B1I73RCbs1/V2PjhvmmtwFsVqBdvIsxgBt5dyNlGh2k1OjUWucskGKq2Yuvb48RsVJySSqBUAfp8S7tZvWmKdF5c1EXeeSH33ujdmYEh+j4SYUPpHP1t99wHdzmoxhC4EvkYPOlyIB3yYZrxOWtXcBxK7/63tAPs0kAWnVJtEdTjlHR3XElPHQmnkbkM7UcMTAHcMgleNTaoTiWDk01BwHM4SXoIfad3GGyZ9IIJegR0ac5k+CtWPfM8HI+eVqdjtIgSSQ+aQwCUlIR+62aVR3SeEJxerFJrV4jGDyqlGU6tzj02MuR2/M/XPOXDz4HEuaNQOrUEhocinwlkGPqKhpEf2wKIXRw6w+Jzl+CggWl2j8Q7lcUdn/jdTHYMdwx42SZaL00ZBp6X4XYZ6Qxxc6ttIUQoWGbdx5uAbTdpfYRbwQr9JHb3aNUvSCzP0DGxBnbWiEKFv2IKc6ukqfe8J1yMm+T00oJDQRKdc+NuhzQvZZIKZ7NMElikF9syrir8e+jF4XsUPwDiNWQGoNwFVKnej6Al5IuiPWlguS/42Ch5LvzQEprBbJxPcVqEqwtzCSDpGQ4wj2w6VNH2cVh/9TvoQi+j8YpL3DqrixfL0N1fxD2tWBZsyXzFsI7mHoOnef/fkxafOiBPTtxQFc294sqdfETwILLwgB2xvnLwiqdGWb6JI9R55TMbagW0EZ2W69x+Opa4FRE/oc/xDFdjmRp7MhDr5jIfR8hNwwRiQGRSIMmnrZxYWCCievt9YuJ1PyuO4a4WtCvuTLaXAT3dndsDfmg7AQKruHsXegMkad8eUUy93/BkBzEqvNHSdMmsM+rKxL+45rT3NQexlQOf7dCURAgJHKDxMSOk8v+tnpCw0BvJ+UxX7X18oP0K5eWYDy0TXJZF8FJ6ANqEtd7JmS+0zp/SymR0vHy74tigNc4gh4oFjhyLYyqoairOsmCishOmf+JCma6M7Bjk5A1X+A+y1d++23GivyMpNOTsQsDBnIgwiljpOipucjcA1EYkx6iTmef8RhrwB1sG3Sw/6I0280l37qo9B3l2RBbmtd4pKvuuVWHin0pge4mWpxhSQOzJSowWznJN+Cnlt/8HxBVhWDx9idsvWJMWZjRvG8/JjDxsK6Ycun47NhyijUaNdSKtwNu+WetsBkqiaChGj5/niYACfobJ964WuDBdhG+XaSwTgyUXKsC47NcGAzR+FXjl627ey33x//7SeF5fKZdsCbyabfWVaqKk4U44GwcvVWubmapR98yUgjh4rTmRm8WEBP25yh7qsWWgkOCcON2S5C+3kdheM2sgaR5E8LRylC9pmVKAnvq9Bm82pOuvBhymbTheJ1jY82LE/zNgJJ0NyiYarA8kD/vGPCzyoXT9RlnJhHYyDyHwVuqilkxJ5FBktwfQIOTuu6gqBSae8wSdmLSJ01Qo/O8JL4QRXROVvfWF1/V13Tbv8pkn6dM1kpDCTe1iqDorbkI+QZCUtk5s9TLvQQRjPc+9AO1xtPJVO1faaJbJvadIjBRFZ3E8602gmCPxA20co2iTclxeogf3LDNXlXypTqQ//5JWkma61JGjgxPOvywd0Jzt1mO0kQsF90Bvzh5NXsGLXve6arA5N3kMx9nsCYYW6rlZWi63bitgLVRa8fC3cJgF2N0Tc9vtOfGFX1446XV4objx9APl/0boRZeaDZytb/Bdi2ohJAScK7S3Yi5GuXYxCThaBYA8CTBVK4GCcokTwSryx34wyrKCivhtK1eEx57jsiRsRuPIpipCJr8Lub+uU4PUf8C4N13y/+qxVkMtGUlCyBLyVqJ8gEtccb1zw8dvVoov7+mD78ffHEd/vGeYNrAFek9OJbeGwD4FSwy5gOtAr1kMAI38QG5AjNFXX4lvERGZ0zX8uY2jxPZHu2ENO2hYr+Y3uzzEpokPcRxEi7zy7NWUPA3KgcZTCOn3qBVTSQH68jQYs/X/fmI2+P2nti2fPs4DvUTK0KiiNmjAtDlZCsbirtyKY4isPHwbwPl1kQMp7yp7jZ4ZzJ8pDOj/E4FEE9zYzls68UvEsnj6b22GVZ/CnpmLJ+YnKFid4YsU0s+uHe0bu1bxXv0RTUf3HWZ41SnBu+DKX/nBzeVib04mBuPyAE3BLyY5cSxMwYkH2gUiYb4W/vQyS8L6PSXD/iR9tIepuadYwC2Vr8EjYDa026mw71WbyKOThQpSe1IaJlyluJf0wNCbG/e3RueN9bd4ghocufktTQnFADm//+E6gdO4+hxM+FSDPeAcBwTUmlBdtubGjibhemXfn0GyMz0sQ5PVszlYzIqZWnbeKdD5X5TJGVXtglSKjfOfvGL7xmCIvavFDPn7pgNATLFz5IDCdeGP5yFJh67JPqDgM5K2LjqsThKjY9TOLQVKatC2xxjjdD3fUgX6muBiGejgEZbZXFXzMhJsgUzCMJSmmyjdjQWpBipmar52gB2KAQy+mGsddGfSXQS2qCLVMTYlax7ERKgQMb/uvUNnQtIYDZ4OiMrTK9DD3/CCCqKgt22gE+qTMWN34qrLKTb0nJGCgusb+u32OnkrGU9zaUEKhYMYezDO1uqNsXyXLO2UaH1I/sUX99GDJ5HLHQb9u73kSa3yNTgw9FL5xrel9Y5KuwYSV+m0inEBplnn/4bgcy6bKUDe8BypEOHoRkFEAoZv0ai8ESZJEtupMODaF8A6vR1CdEOhuNpiQZLGk1HQago7Wxi6Oq1VyEVaRv+NA0ETpcSejFWgmYZxXmqZ27l7gZRV1/jqNpw2zTxKeqAYwvS36s3reBe6kCnCyWyR8WWw9gQlCtO76qWZwQ6/5aZnMhdqfMkAgaLUPL0/eaifsP1KHWS5ZBZcy9Osetq2cNxKHycd5VFmk/ryMqngsIL82U+/9mdsatETIbAqGa0z8B51fIVcsoBJhxAFv0g1oL8NSD7+Ue091gA6R+oW9EZkZnaI/d7jgnSvOmwyMWHGq3rL8KooxQXMCyIg5ucFjAAWFRcfjZeLJIVZGYiNYByqfh4c2i+ZQbqF2jaYofrvUrafJeFKtosNGRkgTtk5fqLNPNmwCn1sXYHoK4yT+J5tMzk5bsxK+WAr4Dei6C+XErUYEsjhTIBK4ebaQ/ARWa/uzykBInmtmYeBQlpZ1WfUtmeAIFaUYzyK+/Rk5PdnU/Bwwym2vAC42rmehmKoUm9F6lyDksdjqfb6barkDLZ5nMIRDuByvMWSNMKyTEdEaCzgQ5xo9p6Am1CSyGlzsrbkM6tAmqdU/aIdUW2QsX72HxeAGNrH/dTRD6ts31uXWb9eNpZ9ZA2wQbPPsqJaqULKSRnNPWC1uf9RWfu0Nzmr0DjoQZP77robo5ea4jx291O7sY25Ie5ySwSrU+iG7DNJsJuEj8Ea6BTYifgmW1p6IymNEqpUrvs6C+Bv0TX4xDz16X65ionaitui79cUju6aJWSXikUmqNqUzji9YGeQBcEQHWqIbkPlEATMNxwzFueAnmF1SFGyDC0zr71tdRMDid72KA8SNVcy+VzDUmshdO3B9j6zugruEqF3aTMWiHBxI7OiDGvA8o0yrcQV9K6sIUO5ljHRMwkNI7n2qrLc6BQjYX/BDWpVfyQ8zNIzka1kPeIfp8piobOCgbwKsPwZCvrDwo5x2EwrrwVjUOS543Ouf/x3GP9LtbqNhBKnjH5/6hRtsztPoAV5cH+PWVqSD2I89WEk2LRvM2Btqc+RZ5rGzj+imOxBrq+DSee/N4talufKeIGZxwOo0qN+pEKsHlu33kxheqE6fNmOc6MUuZv+ZMLLNIaYfJs1iYXyIhGDJH5BrdqDBfIUbXI1D+F/QH4BaeUqnca8Is7PEcFdu/OJHfSf+tyXjRrqr+oJuqcSH22W/bJCAX8/2ju9VWtNh0SeAaFzFIJAY8pg0dHtR03SemL4TZYyLOY+Z4p/lnhyXrJgZbKhAYbZYCaYtpCiT9rsRHcFJGXmJKjXwQONMMukqwlffZvK0FS5dUlWwqFCz4s/2xPFP3w+e1bGFPW/yV2FRM6oL/rXlt6eeXzuXf3lLPq4GUe4awel3ZQ8MHguEd3LqDmBLRH2B/p+g+3GM+rfbQT41ROd7rYg0E+tbsPWn8c/AoYrYas+G1w4WP1unosTUupFJEyUZmP6OwWbW7bSBg/UU8Vb92pKImtMsZk9ajdgbJHDhkZOcc2L7ov5JA0OR5oUgaMcK8ICBavxGeI6Oeb6X3MgdGIHXaCNoDAbafevrPc/fjHTpyj+Ba42LQxbwlo2EWRdOxNgNTwWR5Iy8k7F7SQMEbTolhqIpR8IcPfjvMBnvBsl7HcR5nXQk/zL3y1inp+eToAWqeKj6jGMC+eMh8k/hTcGlPbdFJAOPy50pfKHNwNYpG03gk7FGKHyedOWAxTVZ9b15lYmPSvWfAdjSKQnpNDYXE4HWRZ2GPA9JfxOeOC7wVSmYjrjkeoXKUE1b0KSgfm/qA9W30gs+WuUHyIyPZyCEMzsULpeyJARncXOPTNN54iy7ypOpdg+dNhe4JamVi7fMPtvlTBGOjgYS5RkAxLuKZ6TtKDSztdcWLIGO585qj09zCmWYFdw4X/yWxef2v5WnGYsZX40dDNMzZ9Hn2Z4ho0Th/MW+NzVPhc/+y+3W0hr6eMRwiVutHeF6Nwp/IPXWtDzEzjuDWZwfG/XeYtaHvt7O3F2ACPZ1Hxf3gpAdRJvkxUZloqnEuKnOD0jTXJasBggvw5p2Qfmu8/xbIjm83O9zaJHvLFmZgPtCIgMmQvQnA6cq0+QQn8pYrZaY/wV6KUhnbT77jr4W2BkR1fgXz3j5zGLSE5AxBulq2Om1m5XhZIhqcLbh3C/uW4tTCq7uqiHxutxRk8vC9OfPVJAmQ1lrxZg9BX3avwTyPyZVnaKLafKbZsKPSBuVFs++U5XR/p9roUyNfjn+SVBL+E4JByiz1fkLLd49JTrSrgjQyrJVXfd1BTQq/tqFEVAfDkFhCls2m2c/km27Aaw91wye6rW7F0wWDq3CpbjDmJ9sj6lMWgL3vrtnQvWVphVR2v538ghVhTv+yocV+Yne4EHsJiSbqXHDHkj7hDJYeLdQdr/GvaT7WTwLlQd7JzEEqQvQzDNn93sIpY03Um/YcpJTxtgRzrrWNIQ88YZtzJ1K52reuZ8gjUtz1ljBKUbN0rABsCWAnmENoL4VXR7lnDbpaAxK7M4s/NijAZrAAd0b6TvmCceRzjIZmp09pRppyklWxNkvo7pBXS2UbbNKVA5qJk3EKKpEm4sHxaeP0S9nLUQMb3w70IBQWP+dF5PTZszs9nm6ilVLtUNmo7OCdf8neWrbyswwNZFlXxTyLr8eRVoKOY9CoMQ62Yzhr8KmhoTwPZ72h5sCDEWqjmvmiTqLofQqpBHVi5z6MDMhUxoYXaOkqSzyEJ4hOJ1ixMkJyd4mqrRk2xnSO5JhhdGd+MkymCljPPMESKn7RGFc5pDBObWq0p3S5beEYQzwFEjdHEQ8Z+Zt7YDtb6FAMC/3Je5naPTGow3FMZH5ahn7h7CrT3BxgbiNDRwE3tRwfoxsu8b84GGNWI5EeJRjzFa5eQ1Dotn0BDRaGjzTsqM3ueLzw+JqZmYwM53vBgi4dMykyiUXYz2zfZTBCoDY1/Mjs8L7UeXmdw/qZa+7A+xZoqfy92fvUpSSQ+vicwxHBLFlSfXKJYl0RP1bFh7c6aPSyUBIIQT/irZ4T0RufswmVnubWBAIuuvCviulkOkosXAmOkF0Eucca/ugZpXDD6iChYnXoz/OG/+lNbXN441e0vuHSg03jcLEDZY0sNg0supvrRsnkxvPGE2QXWk/STJRaBYOq31JZU9MsZQ5kytFzcH3vNk0CeHa3YTbgkUY0AubU1jbsnoh1DqM2aKNmhEUSOK7co4exzCfxvB1YnOHZhEcz1swmalomU5dPWm1DSbACWFX+s1D0nSjqgh+NKMJ3xh5kc9GltdxrwlzEfAElIg+1oxwQLi2+mbRZ/jVzj6vT8f30x1OITSxuwo+XwS0jUzmHRUNfnBYhQrifAclnF2CnHrkEkdUaGVQ8FQmLBfNSabT/tEadTufn05hCynwFfjeOnWhW91fSIFIRH4TLqzHl5re7OD+KxZqywBv4hI/qQDntsCxdb05/+ekpnBKBCnSKZ7EJILu4GJnvx8hvs6Nn/ve0riciSlm7WlyiGyhMRMJsLEeG0sBHWqQ2ksE6YYFjpNlnmkanwBwNBqF7eQcDC88RLNSwtC+8NTThUSYP4lq+HrT1JHc48nwzvi6uyUazU2SdtpcxA28TYeklMI6wL39njcLb3zE7Uf4E+H4IblI3e/1lUeILL6F6I6dSVPPe5FLdf1gZ0zn4mbZMqKXi/4pf1T3CVPIKpb9oL6Z9t86lsDkCTUSsXdYc3+uUp20c1vi4GauEKWbyIm3Fcp5g5z2xNDA10RjBmkCD0NxR8SiU8Ds5FI3xyujMtsNRIjWOZ6j/Rq3kcd+Jwb/Ne8kUYO1rLRlAl+Ry0QHu8TyAzBAfEVcwRv5MRi7Zhmv+DhJOOQmLtKViJyaqvMXROnAYawusQ8efjd3dL2ERxn/tjgg8arN0+WSR7/7XkFq3H4oZReQ3UUnuf1MLJXrZkjN3AoDd5Jt0yLF7cVukBwvWI+N026RIihpZMfMMszpc3+DIQGbdGdBPINdE9v6AaZF6N5ellsz1+yxJJUTD7iLhriGnBty+y1CyDw0zPUrOzgo0aJwgWPN8wHogE+vPuqhBKrn8yD/ELuTb+9TP1MZ/Oc1Mv5dI22VnZqv5xPFzpuOVgOWuqVIAO/E5Z2SwFE84mzZcTJT6ivL614cl9eSsMV8SK3W+MOuG7qVgLl/DaoVagphN4WAJGekWGUVj4Co2vgRRS+p3kX7DpUEZ80ytx/1PFDQojJWHUi971l9+OuDSfUWQNMD3BaBdhrTJZhYxogNgbM46FTWE8un8fKAFPTWcGSmjJVKk67znfoPXe/SsKNsIvOivnN778MvAEO7f6sehJ77rt71zvYkBwMuhzrAQ3xhvOyvxVA/uJSdjfLsJR37VkWGvMJLCifSkA0Z+ZFhHOCzQX6L8LTtWDCRPjVYRXFk=

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