I dag är det mer eller mindre en självklarhet att man använder molnbaserade plattformar i kundmötet, men för tio år sedan var läget ett helt annat. Telekom idag fick en pratstund med Joakim Ögren, vd på kundserviceföretaget Responda Group som hade agenter i molnet redan för tio år sedan och som var den allra första kunden som började använda Calabrios – dåvarande Teleoptis – molntjänst för bemanningsplanering och workforce optimization.
De hade agenter i molnet redan för tio år sedan
kontaktcenter I dag använder många företag en eller flera molntjänster, men för tio år sedan var det nästan ingen som gjorde det. Responda Group var den första kunden som började använde Calabrios publika molntjänst för bemanningsplanering.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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– När de flesta säger att något inte är möjligt är min filosofi inom it och telefoni att det mesta är möjligt med hjälp av molnbaserade tjänster, säger Joakim Ögren.
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