Ekonomisk turbulens, snabb teknikutveckling och förändrade kundbeteenden är bara några av de ämnen som Svenskt Kvalitetsindex går igenom i den senaste Sverigekollen.
Sverigekollen 2024: 4 steg som ökar kundnöjdheten
kontaktcenter Sverige tappar mark på AI-området och många kunder är fortsatt missnöjda med chattbotar. Det visar rapporten Sverigekollen från Svenskt Kvalitetsindex.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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SKI har i Sverigekollen identifierat vad de kallar en paradox inom kundnöjdhet. Medan den övergripande kundnöjdheten i Sverige har ökat är det tydligt att kundernas individuella preferenser och drivkrafter är mer olika än någonsin.
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
