För knappt ett år sedan skrev Techtidningen om konsultföretaget Redways kartläggning av chattbotanvändningen i Sverige. Sedan dess har det hänt en hel del – Redway har bytt namn till Absfront och chattbotarna har blivit allt bättre. Nu har Absfront sammanställt en ny rapport och tagit reda på hur långt utvecklingen egentligen har kommit under det senaste året.
Undersökning: Chattbotarna uppvisar högre svarskvalitet
chattbotar Chattbotarna blir allt bättre och är tveklöst här för att stanna. Det konstaterar företaget Absfront som för andra året i rad har kartlagt chattbotanvändningen i Sverige.

Foto: Adobe Stock
Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
Techtidningen premium
Läs vidare – starta din prenumeration
Redan prenumerant? Logga in och läs vidare.
När Absfront hösten 2024 undersökte hur väl svenska företag lyckats med sina chattbotar var resultatet blandat. Många såg en klar potential men tekniken upplevdes som begränsad och skapade ofta frustration för användaren. Nu, ett år senare, visar årets uppföljning att utvecklingen tagit tydliga kliv framåt, inte minst när det gäller kvalitet på svaren.
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
