När vi ber Patrik Axelsson, ansvarig för partnersamarbeten på kontaktcenterleverantören Zisson, berätta om de viktigaste trenderna för kundmötet just nu, så tar han sitt avstamp i omnikanalslösningar och att coronapandemin har gjort ett bestående avtryck.
Patrik Axelsson: Här är de viktigaste trenderna för kundmötet just nu
kontaktcenter Patrik Axelsson på Zisson säger att kunderna ställer helt andra krav på service i dag. Han ser också hur många organisationer vill bygga ett partnerskap till sin kontaktcenterleverantör i stället för att ha ett traditionellt kund/leverantörsförhållande.

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– Coronapandemin tvingade oss att möta kunderna på fler ställen än vi gjort förut. När vi tog bort det fysiska kundmötet så blev alla andra arenor där vi möter kunderna mycket viktigare och vi måste kunna möta kunderna på den plattform där de befinner sig.
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