När SKI sammanfattar årets resultat av sin återkommande bankmätning gör man det med temat ”relationerna som räknas i osäkra tider”. Mätningen sträcker sig tillbaka till 1989, och indexet (0–100) ger en långsiktig bild av hur branschen mår. I år syns en tydlig korrigering nedåt efter fjolårets framgångar.
Bankerna tappar i kundnöjdhet: ”Möt kunden i rätt kanal med relevanta råd”
kontaktcenter Kundnöjdheten i den svenska banksektorn faller efter fjolårets uppgång. I Svenskt Kvalitetsindex bankmätning ger man ett tydligt fokus: agera proaktivt och möt kunden i rätt kanal, vid rätt tid och med relevanta råd.

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– I år är det en ganska kraftig nedgång jämfört med fjolårets ganska stora uppgång. I år har det varit en väldigt osäker marknad under hela våren, säger SKI:s vd Johan Parmler och pekar på omvärldsläget som en nyckelförklaring.
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