Borås är senast ut i raden av svenska kommuner som använder sig av en digital medarbetare i form av en chattbot på sin webbplats. Chattboten har fått namnet ”HjälpSam” och finns tillgänglig dygnet runt för att besvara medborgarnas frågor.
Borås får ny chattbot: ”arbetet fortsätter även efter lanseringen”
kontaktcenter Efter sex månaders förarbete har Borås Stad lanserat en chattbot som ska svara på medborgarnas frågor.

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Teknikplattformen kommer från Hello Ebbot och Telekom idag passade på att ställa några frågor till Julia Karlsson, webbstrateg på Borås stad, som har varit ansvarig för införandet av chattboten.
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