Det moderna kontaktcentret är byggt för att hantera mängder av olika kanaler för kommunikation med kunderna. En tydlig trend, som förstärktes under coronapandemin, är att allt fler kunder ser fördelar i att använda de digitala kanalerna, vilket CX Today rapporterar om.
Enghouse: Digitala kanaler är här för att stanna
kontaktcenter De digitala kanalerna är här för att stanna i kontaktcentret. Det konstaterar Enghouse Interactive i en ny rapport.

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I rapporten “The Changing Landscape of Customer Communications” har Enghouse Interactive tittat närmare på hur kundernas syn på olika kanaler har förändrats under de senaste två åren.
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
