De främsta drivkrafterna bakom tillväxten på 18,6 miljarder dollar i år kommer att vara molnbaserade kontaktcenter (CCaaS) och konversationell ai, det vill säga chatt- och röstbotar. Det visar en ny rapport från Gartner.
Gartner: Så mycket växer marknaden för kontaktcenter tack vare ai
kontaktcenter
Den globala kontaktcenter-marknaden kommer att växa med hela 16,2 procent under 2023 – tack vare konversationell ai. Det spår analysfirman Gartner.

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