Kundservice får kritik: ”Hög tid för företagen att ta ansvar”

kontaktcenter Konsumentverkets granskning om bristande kundservice har fått stor uppmärksamhet. Tina Wahlroth, styrelseordförande på Kontakta, uppmanar nu företag som brister i sin kundservice att ta sig i kragen.

Kundservice får kritik: ”Hög tid för företagen att ta ansvar”

I en kartläggning konstaterar Konsumentverket att det finns problem inom kundservice hos 45 bolag. De beskriver kundservicen som ”dysfunktionell” och det framkommer att telekomsektorn ligger värst till.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Kontakta som organisation arbetar aktivt med att höja nivån på svensk kundservice och telefonförsäljning. Enligt dess ordförande Tina Wahlroth är läget nu riktigt allvarligt och Konsumentverket hotar med tillsyn om inte företag stärker sin kundservice.

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