Två professorer vid Göteborgs universitet, Jonas Ivarsson och Oskar Lindwall, har undersökt hur vi förhåller oss till konversationer där den ena parten kan vara en röstbaserad, interaktiv tjänst.
Mänskliga ai-röster gör oss misstänksamma
ai Röstbotar som låter allt mer människolika kan påverka förtroendet för personer vi pratar med enligt forskare på Göteborgs universitet.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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I dag är det vanligt förekommande att kontaktcenter använder sig av olika slags rösttjänster för att hantera kundärenden och de utvecklas snabbt i riktning mot att låta mer människoliknande.
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