Pensionsmyndigheten har en komplex produktportfölj och en minst sagt bred målgrupp – alla som bor i Sverige kommer förr eller senare i kontakt med myndighetens verksamhet. Man måste därför kunna kommunicera med många olika slags människor, i varierande åldrar, med olika kunskapsnivåer samt med olika önskemål om hur kundmötet ska vara utformat.
Därför gör Pensionsmyndigheten om kundmötet från grunden
kontaktcenter För några år sedan började Pensionsmyndigheten genomföra en radikal förändring av kundmötet för att bli bättre på att lösa kundärenden i första kontakten, något som gett flera positiva effekter.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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Myndighetens uppdrag består av två delar – dels det administrativa uppdraget där man fövaltar pensionskapital och betalar ut pensioner och andra slags ersättningar och dels ett informationsuppdrag. Det sistnämnda innebär bland annat att man ska upplysa medborgarna om vilka parametrar som påverkar pensionen.
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
