Under januari genomförde Tele2 Företag en omfattande undersökning av hur konsumenter och beslutsfattare inom näringslivet ser på kundservice och kundmötet. Telekom idag fick en pratstund med Malin Anglert, som är chef för kundservice på Tele2 och Comviq.
Många företagsledningar saknar kunskap om kundmötet
kontaktcenter Företagets ledningsgrupp anser att kundservice är viktigt, men saknar i många fall detaljerad kunskap om vad som sker i kundmötet. Det visar en stor kundserviceundersökning som Tele2 har genomfört.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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Varför genomför ni den här undersökningen just nu?
– Vi vill uppmärksamma vikten av kundservice och kundmötet, både för att skapa en bra kundupplevelse men också för att skapa lönsamma affärer. Det finns flera spännande slutsatser i undersökningen, inte minst att kundservice verkligen berör men att det också kan skapa obekväma känslor om man inte gör det på rätt sätt.
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
