Genesys tar nästa steg i utvecklingen av AI-drivna kundupplevelser genom ett strategiskt samarbete med Scaled Cognition. Syftet är att utveckla så kallad agentisk AI, intelligenta system som kan agera självständigt, men inom tydliga ramar för tillförlitlighet och regelefterlevnad.
Genesys i nytt samarbete kring tillförlitliga AI-agenter
kontaktcenter Scaled Cognition, som utvecklar large action models, har ingått ett partnerskap med kontaktcenterjätten som ska göra AI-agenter mer pålitliga och styrbara.

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Samarbetet bygger vidare på Genesys Cloud-plattformen, där företag redan idag kan utforma och styra AI-baserade kundinteraktioner. Genom att integrera Scaled Cognitions specialiserade large action models (LAM) med Genesys teknikplattform ska företag kunna implementera autonoma agenter som kan utföra mer komplexa uppgifter med högre precision och kontroll än tidigare.
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
