Det finns många olika modeller för att bygga upp ett kontaktcenter. Man kan ha en helt intern kundserviceavdelning eller så har man valt outsourcing, där man ingått avtal med ett partnerföretag som sköter den dagliga hanteringen av alla kundärenden.
Guide: Så lyckas du med insourcing av kundservice
kontaktcenter Kundservice blir inte automatiskt bättre bara för att du flyttar hem funktionen. Du måste också räkna med ökade kostnader. Det säger kundserviceexperten Stephan Johansson.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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Läs vidare – starta din prenumeration
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Det finns också ett antal hybridlösningar, exempelvis så kallad overflow, där ärenden skickas vidare till en extern partner när inte de interna resurserna riktigt räcker till. Man kan också samarbeta med ett bemanningsföretag som kan skjuta till extra resurser vid de tillfällen det behövs.
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
