Här är wfm-trenderna som du måste ha koll på

kontaktcenter Med rätt workforce management-strategi kan du minska personalomsättningen, få nöjdare kunder och dessutom öka effektiviteten i ditt kontaktcenter. Här är de viktigaste trenderna just nu.

Här är wfm-trenderna som du måste ha koll på

Kontaktcentervärlden utvecklas just nu snabbare än någonsin tidigare, inte minst när det gäller funktionalitet som baseras på artificiell intelligens. Även om ai-tekniken först och främst är tänkt att avlasta medarbetarna i kontaktcentret, och ge dem möjligheter att fokusera på mer kvalificerade arbetsuppgifter, kan man inte bortse från att den leder till stora förändringar av arbetsmiljön, något som gör det ännu viktigare att ha en hållbar workforce management-strategi framöver.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Telekom idag kontaktade Magnus Geverts, global produktmarknadschef på Calabrio, och bad honom att berätta om de viktigaste wfm-trenderna just nu. Calabrio erbjuder en mjukvaruplattform för att hantera bland annat workforce management, kvalitetssäkring och mätningar av kundnöjdheten.

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