Puzzel: här är kontaktcentertrenderna du måste ha koll på

kontaktcenter Norska Puzzel har frågat 750 europeiska kontaktcenterchefer vilka utmaningar och områden som formar framtiden för deras verksamheter.

Puzzel: här är kontaktcentertrenderna du måste ha koll på

Så här i början av året brukar det vara populärt att framtidsspana – något som även den norska kontaktcenterleverantören Puzzel passat på att göra i sin rapport ”2024: Status för kontaktcenterbranschen”. Puzzel har sammanställt svaren från 750 kontaktcenterchefer i Europa i sin rapport.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Det visar sig bland annat att 76 procent av deltagarna i undersökningen har sett ett ökat antal kundärenden under det senaste året och att traditionella kanaler som telefoni och e-post fortsätter att stå för en stor del av de inkommande ärendena.

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

Senaste artiklarna

Hämtar fler artiklar
Till startsidan
Techtidningen

Techtidningen Premium

Nyhetstjänsten för dig som jobbar med professionell kommunikation. Få nischade nyhetsbrev för ditt intresseområde och utbildnings-tv.