När Silvia Bakir för fyra år sedan tillträdde tjänsten som kundservicedirektör på Tre – och samtidigt tog plats i ledningsgruppen – medverkade hon i en intervju i Telekom idag. Vi tyckte det var hög tid att följa upp vad som hänt sedan dess och om hennes spådomar om framtidens kundmöte har slagit in.
Tres kundservicechef: ”Viktigt att medarbetarna får möjlighet att utvecklas”
kontaktcenter Efter fyra år som kundservicedirektör på operatören Tre vet Silvia Bakir allt om vilka förväntningar dagens kunder har på sin operatör. För Telekom idag berättar hon att det just nu är tre områden som hon fokuserar på.

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Silvia Bakir säger själv att hon har ett tydligt uppdrag: att göra det så enkelt som möjligt för operatörens kunder att få den support och hjälp de behöver. Hon leder en organisation som ansvarar för både företagskunder och konsumenter och som samlar 200 personer under ett och samma tak i huvudkontoret i Stockholm. Det innebär att man sticker ut jämfört med många andra operatörer, som har valt att outsourca stora delar av verksamheten.
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
