Artificiell intelligens är ingen nyhet i kontaktcentervärlden, men när ChatGPT lanserades i slutet av förra året började alla prata om generativ ai – både leverantörer och de som använder plattformarna i sitt dagliga arbete.
Genesys om ChatGPT: ”Generativ ai är redan standard i vår plattform”
kontaktcenter Kontaktcenterleverantören Genesys ser att intresset för generativ ai växer snabbt och erbjuder redan integration med flera olika lösningar för den omtalade tekniken.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
Techtidningen premium
Läs vidare – starta din prenumeration
Redan prenumerant? Logga in och läs vidare.
Vi ställde några frågor till Joakim Skalberg, produktspecialist på Genesys i Sverige, om hur den amerikanska leverantören ser på utvecklingen på ai-området.
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