Det dyker ständigt upp nya, spännande lösningar för självservice och automatisering, men det är fortfarande en resurs som är viktigare än alla andra i kontaktcentret: de mänskliga agenter som möter kunderna.
Guide: Planera in rätt agent i rätt kanal
kontaktcenter Utan effektiv hantering av personalresurserna i kontaktcentret är det omöjligt att lyckas med kundmötet. Men kan verkligen alla agenter hantera alla kanaler? Här är tipsen som får både medarbetarna och kunderna att bli nöjda.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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Agenterna ställs ständigt inför nya utmaningar, som höjda förväntningar från kunderna och mer avancerade tekniska lösningar som de måste lära sig använda. I dag pratar många om att man har en omnikanalsstrategi, där man kan möta kunderna oavsett var de befinner sig. Men är verkligen alla agenter lämpade att arbeta i flera olika kanaler och hur skiljer sig kraven åt mellan de olika kanalerna?
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
