Servicenow har kartlagt vad kunderna värdesätter mest i sin kontakt med företag i undersökningen Consumer Voice Report 2024, en undersökning man genomför för andra året i rad.
Mänskliga kundmöten allt viktigare enligt Servicenow
kontaktcenter Mjukvaruleverantören Servicenows senaste undersökning visar att den mänskliga faktorn är avgörande om man vill skapa långsiktiga relationer med kunderna.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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När det gäller den svenska marknaden visar undersökningen att varumärkeslojaliteten fortsatter att vara låg, vilket kan förklaras av ökad konkurrens och högt inflationstryck.
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