Telekom idag har tidigare skrivit om att energibolagens kontaktcenter har ställts inför särskilt tuffa utmaningar under de senaste åren, inte minst med anledning av de fluktuerande elpriserna.
Öresundskrafts kundservicechef: ”Kunderna är mycket bättre pålästa idag”
kontaktcenter Trots energikris och oroliga kunder lyckas Öresundskraft leverera bra kundupplevelser. Bim Forsberg, chef för kundrelationer på Öresundskraft, berättar om varför man satsar extra mycket på kompetensutveckling just nu.

Någonting är fel
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Enligt analysföretaget Brilliant Future är Öresundskraft det energibolag som får bäst betyg av kunderna i Sverige – en utmärkelse som man fått två år i rad. Vi kontaktade Bim Forsberg, som är chef för avdelningen för kundrelationer, för att ta reda på hur man lyckas hålla uppe kundnöjdheten även i utmanande tider.
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